Quality Policy

WH Bond strives for consistently high standards in all of its activities. This policy confirms the commitment by WH Bond to meeting the standards of quality expected by our customers in the delivery of products and services. Our quality system is based on the requirements of ISO9001:2015 and the objectives are:

To use the Quality Management System as a tool in achieving best practice outcomes across the organisation.
To ensure continuous improvement
Our management system provides mechanisms for detecting shortfalls and for stimulating process improvements.

WH Bond uses the following procedures and disciplines to ensure that the system operates effectively:

Staff knowledge and understanding is maintained by appropriate training
Responsibilities for Quality are clearly established and reviewed
Appropriateness of procedures is maintained by regular reviews
Customer needs, expectations and levels of satisfaction are reviewed regularly and appropriate action taken.


Bond Timber Quality Policy

Bond Timber supplies a wide range of timber and timber products to both trade customers and the general public throughout the South West and also Nationwide, as well as carrying out on site preservative treatment.

Our approach is to have friendly, knowledgeable and competent staff that can provide the expertise on a huge range of products to meet the needs of our customers on a day to day basis.

An essential key to excellence is our ISO 9001 quality management and NHSS4 system that puts our customers at the heart of our business and regularly review our policy, objectives and procedures to ensure continued effectiveness and improvement throughout the business and a commitment to satisfy applicable requirements.

Bond Timber aims to:
  1. Work with our suppliers to ensure the best quality products for our customers, and meeting the highest treatment standards
  2. Satisfy customer environmental concerns by providing FSC and PEFC products, and GiB
  3. Health & Safety, aim to operate the business that is safe to both Staff & Customer
  4. Maintain the requirements of ISO 9001:2015, NHSS4 and work towards achieving ISO 14001 & ISO 45001

– Jon Bond (Director) and Shaun Getson (Sawmill Manager)


Health & Safety Policy Statement

WH Bond & Sons recognises its obligations under the Health & Safety at Work Act 1974 (HSWA) and all other relevant health and safety legislation. WH Bond is committed to ensuring the health & safety and welfare of its employees, so far as is reasonably practicable. We also fully accept our responsibility for other persons who may be affected by our activities. We will take steps to ensure that our statutory duties are met at all times.

Each employee will be given such information, instruction and training as is necessary to enable to safe performance of work activities. It is the duty of management to ensure that all processes and systems of work are designed to take account of Health & Safety and are properly supervised at all times. Adequate facilities and arrangements will be maintained to enable all employees to raise issues on Health & Safety.

Mr Jon Bond (Director) has ultimate responsibility for Health & Safety within the organisation. He will ensure that adequate time and resources are afforded to assist WH Bond in discharging our ‘Duty of Care’. The company will employ a full time member of staff whose role will be able to ensure the implementation of all aspects of Health & Safety.

To further assist us and when and where appropriate, we shall seek advice of external specialists. Every employee must co-operate with us to enable all statutory duties to be complied with. The successful implementation of this policy requires total commitment from all employees. Each individual has a legal obligation to taking reasonable care for his or her own Health & Safety, and for the safety of other people who may be affected by his or her acts or omissions. Full details of this organisation and arrangements for Health & Safety are set out in our Safety Policy document. This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed, and if necessary, revised in the light of legislative and organisational changes.


Environmental Policy

WH Bond operates in diverse areas of business from less intensive agriculture to timber sales. We recognise that all of our activities can have a high impact on the environment, both positive and negative. As a company we strive to ensure that our activities contribute positively to our natural environment and where this is not achievable are as environmentally benign as possible. The company is also aware that environmental gain is a contentious issue and therefore will research developments and procedures carefully.

The company aims to prevent pollution and comply with all environmental legislation and monitor processes to ensure that our systems of operation are environmentally safe and completed works are of maximum environmental gain. We have achieved chain of custody certification for both FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification) schemes for wood and wood products. WH Bond & Sons will continually work to both of these standards to ensure that we meet all of the requirements. This includes not being directly involved with any of the following activities

a. Illegal logging or the trade in illegal wood or forest products;

b. Violation of traditional and human rights in forestry operations;

c. Destruction of high conservation values in forestry operations;

d. Significant conversion of forest to plantation or non-forest use;

e. Introduction of genetically modified organisms in forestry operations;

f. Violation of any of the ILO Core Conventions as defined in the ILO Declaration on Fundamental Principles and Wrights at Work 1997.

We are proud of our environmental track record and aim to improve it. Examples of environmental improvements made by our company over the last ten years:

  1. Planting of over 35 acres of hardwood trees on our farmland
  2. Creation of over 20 acres of aquatic habitat
  3. Hosting of one of two LIFE (Less Intensive Farming and the Environment) pioneer farms along with Long Ashton Research Centre
  4. Recycling maximum amounts of wastes, particularly green waste, enabling a considerable improvement in Cornwall’s recycling rate and reducing the amount of off-farm inputs required.

We aim to continue and improve our environmental awareness by continuing to make all members of the company aware of how their actions can affect the environment through on-site education and training. This policy will be regularly updated and the opportunity to achieve formal accreditation for environmental performance will be investigated.